General terms and conditions

Equigloves Terms and Conditions

These terms and conditions apply to all orders and agreements placed through the Equigloves webshop, located in the Netherlands. By placing an order, you agree to these terms and conditions.

1. Definitions

Equigloves: the company that offers products through www.equigloves.com

Customer: any natural person or legal entity who places an order.
Products: all items offered by Equigloves.

2. Applicability

These terms and conditions apply to every offer, order, and agreement made through the Equigloves webshop. Deviations are only valid if agreed upon in writing.

3. Prices and payment

All prices are stated in euros and include VAT, unless otherwise stated.
Payment is made via the payment methods offered during checkout.
Price changes do not apply to orders already confirmed.

4. Order and agreement

An agreement is concluded when the customer completes an order and receives an order confirmation by email.
Equigloves reserves the right to refuse an order if it suspects misuse, incorrect information, or other special circumstances.

5. Delivery and shipping

We aim to dispatch orders within the stated timeframe.
Shipping costs will be listed at checkout.
After shipment, the customer will receive a track and trace code, if available.
Delays caused by carriers are not the responsibility of Equigloves.

6. Right of withdrawal and return policy

The customer has the right to return the order within 14 days of receipt, provided the product is returned unused, undamaged and in its original packaging.
Return shipping costs are the responsibility of the customer, unless otherwise stated.
After receipt of the returned shipment, the purchase amount will be refunded within 14 days via the same payment method.
Used, damaged or incomplete returned products may be refused or only partially refunded.

7. Warranty

Our products come with a 6-month warranty against manufacturing defects.
Wear and tear from use, damage from improper use or improper cleaning is not covered by the warranty.
In the event of a valid claim, Equigloves will offer repair, replacement or appropriate compensation.

8. Liability

Equigloves is not liable for damage caused by incorrect or unskilled use of the product.
Our liability is limited to the amount of the original purchase.
We are not responsible for indirect damages such as consequential damages, loss of profits or delays.

9. Privacy

Personal data are processed in accordance with applicable privacy legislation.
Please see our privacy statement for full information on data processing.

10. Force Majeure

In situations of force majeure, such as strikes, disruptions, extreme weather conditions, transport problems or other unforeseen circumstances, Equigloves has the right to postpone deliveries or terminate the agreement without any obligation to pay damages.

11. Intellectual property

All images, texts, logos, designs, and other content on the website are the property of Equigloves and may not be copied, used, or distributed without permission.

12. Complaints

In case of complaints or questions, the customer can contact us via:
Email: info@equigloves.com

We aim to respond to messages within 48 hours.

13. Applicable law

These terms and conditions and all agreements with Equigloves are exclusively governed by Dutch law.
Disputes will be submitted to the competent court in the Netherlands.